CMA CGM is expanding the use of voice artificial intelligence agents in sales, customer service, and payment tracking. Developed in partnership with HappyRobot, the solution directly resolves more than 46% of requests related to cargo release in operations served by the technology, according to the group.
The inquiries cover information on release status, customs clearance, and transport documentation. The agents can also trigger the sending of emails with release numbers from the company's internal systems. The announcement does not inform the measurement period or the volume of requests used to calculate the percentage.
In the commercial area, the …
Original story from Transporte moderno. Read the full report at the source →
```
